Use the AVA OS Live IR Support Tool

Use the AVA OS Live IR Support Tool

During a support case the AVA team might provide you with a Live IR Test support code. Here is how to use it:

Use Live IR Support Code  


1. On the Home screen, tap the menu Hamburger_icon.svg icon.



2. Tap Settings.



3. Tap System.

Live IR Test 1.png


4. Tap Live IR Test

Live IR Test 2.png


5. Enter the Code provided by AVA support and tap Load Test Commands

Live IR Test 3.png


6. You will now get a list of commands that the support team has prepared for you, and you can start testing and reporting back to the support team which codes did the trick.

Live IR Test 4.png